After Loss Services is committed to your satisfaction. This Refund Policy explains the terms under which refunds may be granted for family plan purchases and provider subscriptions.
Family Group plans are one-time case-based purchases. If you are unsatisfied with your plan, you may request a refund within 30 days of purchase provided you have not uploaded more than 5 documents or completed more than 10 checklist tasks.
Provider subscription fees are billed monthly or annually. Monthly subscriptions may be cancelled at any time effective at the end of the billing period. Annual subscription refunds are prorated for unused months upon request within 30 days of billing.
Contact our support team with your account email and order details to initiate a refund request. Refunds are typically processed within 5–10 business days.